Help Section;

How to use our Online Shopping Basket, ordering from 10th Planet is easy just follow the steps below;

1. Choose which store you want to browse, click each product image for a more detailed description and any possible choice such as colour or size etc.
2. Upon checkout choose a Delivery Method and Country from the drop down box. If in the UK you have FOUR options, scroll through these to find out the cheapest postage cost to your address. Please Note: If your order weight exceeds 2KG and is an overseas order we will contact you to confirm the actual postage costs.
3. Next click Checkout – this page will ask you to enter your email address then select I am a new customer option. (If you have already used our new online service select I am a returning customer enter your email and password)
4. Enter your Delivery Address. Check the box if this is the same as the Billing Address.
5. On the Order Summary page you can choose your payment option, we accept Credit and Debit cards online, paypal, you can also send us your payment via fax or a cheque, alternatively call 020 8591 5357 to pass your details to us.

Safe Shopping Guarantee 128bit SSL (Secure Socket Layer)
We guarantee that every transaction you make at our shop will be 100% safe. We use the latest secure shopping cart system protected by a 128bit SSL Secure Server which means that all credit card transactions are completely safe and encrypted. Having a secure server is a requirement for trading online and without it we can not take credit cards.

You will use our secure server when you enter your credit or debit card information, you know when you're on the secure server as you will see the padlock icon in your browser.

Can I return an item bought from the Online Store?
You may return any item bought from our website within 14 days in it's original condition please view our Terms and Conditions for more information on our returns policy. To download either of the following return forms right click and Save Target as Returns Form (PDF) or Returns Form (Word).

Contact Us
If you require further help you can call us on 020 8591 5357 or email paul@tenthplanet.co.uk

Answers to common questions can be found in the following FAQ:

VAT
VAT is charged on products sold by 10th Planet to customers who reside within the European Union (EU). In accordance with the laws governing members of the European Union, 10th Planet is obliged to charge VAT on all orders delivered to destinations in member countries of the EU.

VAT for UK and EU customers
The UK VAT rate on books and magazines delivered within the UK is 0%. For non-book items that are shipped to addresses within the UK such as audio books, DVDs, CDs, toys and games the UK VAT rate is 17.5%. Under EU VAT legislation Audio Books are not eligible for 0% VAT and in those cases the standard VAT rate of 17.5% will apply. 10th Planet Limited is required by law to collect VAT on orders for goods dispatched to the European Union.

VAT for NON EU customers
Merchandise sold by 10th Planet Limited that is dispatched to addresses outside of the European Union is generally not subject to EU VAT. Therefore if you reside outside the European Union any VAT will be deducted from your order upon checkout.

When ordering goods from 10th Planet Limited for delivery overseas, you may be subject to import duties and taxes when the package reaches it’s destination. Please be aware that any additional charges for customs clearance etc are solely to down to you, we have no control over the charges and cannot predict what they may be. As customs policies vary widely from country to country, we recommend you contact your local customs office.

What are the standard opening hours? The 10th Planet store is open during the following hours: Monday to Saturday 9.30am to 5.30pm.

How easy are you to get to? Located just off the North Circular Road (A406), Barking is to the north of the A13, approximately five miles south of the start of the M11, and about 12 miles East of the West End of London. There is ample parking at the Center for a small charge. The Rail station, directly opposite the Center, provides easy access to the c2c mainline route between London Fenchurch Street and Southend and London Underground services via the District and Hammersmith and City lines. There are many regular bus services to and from the surrounding area from bus stands very close to the Center.

Do you offer a mail order service? If you are unable to visit our store in person, we offer a comprehensive mail order service, allowing you to order by credit card, postal order or Cheque. Our 24 hour dispatch service (from receipt of order and dependent on stock availability) ensures that your goods are received as early as possible. We will not debit payment until your goods are ready for dispatch unless you inform us to do so. You may shop online or call us on 020 8591 5403.

Do you offer a secure way of paying online? 10th Planet uses a secure server, this means that when using our online store all your personal and credit card details are encrypted before being sent via email over the Internet. Please note that since we began trading in 1998 we have not experienced one instance of credit card fraud resulting from information passed to us.

What if I need to make a complaint?
You may call us on 020 8591 5357 or by emailing us.

Do you have a Privacy Statement?
10th Planet will not pass any details you may disclose to us to third parties. Information is held on record to assist us in providing a better service to our customers, such as our Standing Order service. Should you wish to view any details we may hold on file about you, you can contact us by e-mail or telephone to arrange a viewing.

What unique services do you offer your customers?
10th Planet offers Science Fiction fans a friendly and enjoyable environment to shop in. We have a bright and well laid out shop, which you will find easy to move around. Whether on your own or in a crowd, the disabled and young children will find plenty of room with open spaces to make access easier. We offer a wide range of merchandise including Books, Clothing and DVDs from shows such as Doctor Who, Torchwood plus other merchandise from WWE, Movie Maniacs, Horror, Marvel, Film and Music Figures.

Can I set up a Subscription Service?
We offer our customers the opportunity to set up Subscription, allowing you to subscribe to any ongoing line of merchandise. This allows you the convenience of keeping up to date with all of your favorite releases, without the hassle of repeating your order. For more information on subscribing to a range please call 020 8591 5357.

What if I need information about signings or forthcoming releases?
As science fiction fans ourselves, we offer comprehensive knowledge of the products we sell. If you have a question concerning anything from stock availability to a general inquiry about release dates of DVDs, books, CDs, a forthcoming signing or simply want a quick chat about one of your favorite shows, we are always on hand to try and help you where possible.

Thank You's
10th Planet would like to thank the following companies and people for the help they have given to 10th Planet since 1998, Jason Haigh Ellery (Big Finish), Gary Russell (BBC) Sandy Chapman (Technicolor), BBC Worldwide, Steve Walker (Product Enterprises), Shaun Lyon (Outpost Gallifrey), Paul (Planet Who) BBV, Stuart Robinson (fanz), Mark Gibson (Aquarius Sci Fi) and many others but above all you the fans of our favorite TV shows who have continued to show support by regularly visiting our store and shopping at events and on this website.

10th Planet Limited. Copyright © Paul Taylor, Editor. All rights reserved. This website is best viewed at 800 x 600 resolution, high or true color, using Internet Explorer 5 and Netscape 6. Web TV users may experience problems with some sections of the website. Doctor Who is copyright © by the British Broadcasting Corporation (BBC). All images are used to illustrate the products sold on this website no infringement intended. Thanks to Shaun Lyon at (Outpost Gallifrey) for selected Doctor Who images. For the most comprehensive Doctor Who news pages visit the number one website on the net - Outpost Gallifrey.